Shipping and Delivery
1. Can I change delivery address?
It is not always possible to change the delivery address or delivery date once the parcel is in transit. Please send us an email firstname.lastname@example.org if address change is possible.
2. Ship to another country/region?
Currently, we do not ship to territories outside of the contiguous United States, Canada or other international addresses (U.S. Territories include American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.)
3. Where is my parcel?
Please track your shipment with tracking number provided in shipping confirmation email. If the tracking shows that your parcel has been delivered, please check with your neighbor. In case you cannot locate your parcel, contact us at email@example.com with your order number and tracking number.
4. What is the shipping rate?
Grandeur Co. Jewelry offers free U.S. standard shipping (3-5 business days) on all orders over $50. Shipping charges for orders $50 or less will be calculated based on destination, weight of the shipment, size of the shipment and displayed at the checkout.
5. Where is package being shipped from?
All orders are shipped from Southern California.
6. Which carrier do you use for shipping?
We ship majority of our products through UPS, but we occasionally ship through FedEx, USPS, or Main Freight as needed.
7. Do you offer expedite shipping?
Expedited shipping methods are available, such as UPS Next Day Air (1 business day), and UPS 2nd Day Air (2 business days). Business days do not include weekends and there is no weekend delivery for any shipping method.