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FAQ

Return and Exchange

  • 1. Do you accept returns?

    You may return your item(s) within 30 days from the date of shipment for a full refund. The return item(s) must be in its original condition, unworn and unaltered in any way to be eligible for a refund. Please send us an email at support@grandeurcojewelry.com for a return.

  • 2. How much time do returns take to be processed?

    please allow 10 days from the day item is received by our warehouse. Once your return item(s) have been received and inspected, a credit (excluding any delivery charges) will be applied to your original method of payment.

  • 3. Do you provide return label?

    Unfortunately, we do not offer return label. Customer is responsible for the cost of return shipping.

  • 4. Can I exchange an item?

    We do not offer exchanges. If you would like to exchange a product, please return the unwanted item and place a new order.

  • 5. Can I return sale item?

    Our returns policy covers all items, including those on promotion or sale.