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FAQ

General

  • 1. Can I edit my account?

    Personal details as well as password can be changed in the account page after logging in.

  • 2. Can I reset my password?

    You can reset your password from the link "Forgot your password?" in login page, or you can change your password in account page after logging in to your account.

  • 3. Are my personal details safe?

    For security reasons, Grandeur Co. Jewelry does not save credit card information. The data is immediately passed on to the company’s partner systems for payment processing. If you believe that someone has tried to misuse your credit card, please contact your credit card issuer immediately.

  • 4. Is your online shop secure?

    The details provided to Grandeur Co. Jewelry will not be forwarded to any third parties under any circumstances.

  • 5. Website issue

    If you are having issues with the functionality of our website, before contacting our customer support team, please taking the following steps:

    1. Clear cookies.

    2. Clear cache

    3. Clear browser history

  • 6. Is your jewelry hypoallergenic?

    Yes, all of our products are made of premium quality sterling silver.

  • 7. Do you have a physical store?

    We do not have physical store.

  • 8. What is sterling silver

    Sterling Silver is 92.5% pure silver hardened with another metal alloy of no more than 7.5%