Is your online shop secure?

The details provided to Grandeur Co. Jewelry will not be forwarded to any third parties under any circumstances.

Website issue?

If you are having issues with the functionality of our website, before contacting our customer support team, please taking the following steps:

1. Clear cookies.
2. Clear cache
3. Clear browser history

Is your jewelry hypoallergenic?

Yes, all our products are made of premium quality sterling silver.

Do you have a physical store?

We do not have physical store.

What is sterling silver

Sterling Silver is 92.5% pure silver hardened with another metal alloy of no more than 7.5%

Can I cancel my order?

We work diligently to process and ship your order as soon as possible. For this reason, order cannot be canceled once placed. Alternatively, you may return unwanted item(s) per our return policy, or you may refuse package upon arrival to have package return to our warehouse. Allow few days for return to be processed and for credit to be issued.

Can I change my order?

Once an order has been successfully placed, it cannot be changed in our system. Please place a new order for the additional items and return unwanted items per our return policy.

Can I add a greeting card/gift bag

No greeting card or gift wrapping is available.

What payment methods do you accept?

We are currently accepting following payment:

VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, PAYPAL, APPLE PAY

Do online prices include taxes?

All prices include the appropriate taxes for countries/states/provinces where such taxes are applicable. Taxes will appear on the checkout page.

How fast are orders processed?

All orders are processed within 1-2 business day(s), unless otherwise stated. All orders placed on Saturday, Sunday or on national holiday, will be processed in following business day.

Can I change delivery address?

It is not always possible to change the delivery address or delivery date once the parcel is in transit. Please send us an email support@grandeurcojewelry.com if address change is possible.

Ship to another country/region?

Currently, we do not ship to territories outside of the contiguous United States, Canada, or other international addresses (U.S. Territories include American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.)

Where is my parcel?

Please track your shipment with tracking number provided in shipping confirmation email. If the tracking shows that your parcel has been delivered, please check with your neighbor. In case you cannot locate your parcel, contact us at support@grandeurcojewelry.com with your order number and tracking number.

What is the shipping rate?

Grandeur Co. Jewelry offers free U.S. standard shipping (3-5 business days) on all orders over $50. Shipping charges for orders $50 or less will be calculated based on destination, weight of the shipment, size of the shipment and displayed at the checkout.

Where is package being shipped from?

All orders are shipped from Southern California.

Which carrier do you use for shipping?

We ship majority of our products through UPS, but we occasionally ship through FedEx, USPS, or Main Freight as needed.

Do you offer expedite shipping?

Expedited shipping methods are available, such as UPS Next Day Air (1 business day), and UPS 2nd Day Air (2 business days). Business days do not include weekends and there is no weekend delivery for any shipping method.

Do you accept returns?

You may return your item(s) within 30 days from the date of shipment for a full refund. The return item(s) must be in its original condition, unworn and unaltered in any way to be eligible for a refund. Please send an email at support@grandeurcojewelry.com for a return.

How much time do returns take to be processed?

Please allow 10 days from the day item is received by our warehouse. Once your return item(s) have been received and inspected, a credit (excluding any delivery charges) will be applied to your original method of payment.

Do you provide return label?

Unfortunately, we do not offer return label. Customer is responsible for the cost of return shipping.

Can I exchange an item?

We do not offer exchanges. If you would like to exchange a product, please return the unwanted item, and place a new order.

Can I return sale item?

Our returns policy covers all items, including those on promotion or sale.

Can I edit my account?

Personal details as well as password can be changed in the account page after logging in.

Can I reset my password?

You can reset your password from the link "Forgot your password?" in login page, or you can change your password in account page after logging in to your account.

Are my personal details safe?

For security reasons, Grandeur Co. Jewelry does not save credit card information. The data is immediately passed on to the company’s partner systems for payment processing. If you believe that someone has tried to misuse your credit card, please contact your credit card issuer immediately.

How should I store my jewelry?

Place the jewelry in cool and dry area, such as a jewelry box or a drawer. Allow plenty of room for each piece of jewelry so that pieces not touching one another. Storing silver in airtight plastic bags with anti-tarnish strips is a great preventative measure.

How should I clean my jewelry?

Please refer to care & enhancement page.

What is status of my application?

It takes up to 5 business days to review the application.